Policies

 

Artworks, books and other physical products:

 

SHIPPING

Worldwide shipping.

Shipping for paintings is free (excluding any customs fees).

Once you’ve placed your order, the artwork or book is carefully packaged and sent.

Typical delivery time for paintings can range from 10 to 30 days, depending on the ship-to address and other variables.

 

E X C H A N G E S & R E T U R N S

We want you to be happy with your purchase. If there are any problems, please feel free to contact us at info@aiellopini.com within 7 days of receiving your artwork and we'll definitely figure out a way to keep you smiling.

 

FRAMING

Framing of artwork is available upon request. If interested, please email info@aiellopini.com for further details. Please note that framing and delivery of artwork may take up to 30 business days from the order date. 

 

LOST PACKAGE

If your package is lost in transit, please e-mail us right away at info@aiellopini.com and we will try our best to resolve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge. For International orders, please contact your local postal service for information on how to file a claim as we are unable to replace lost packages from international orders. Please note that we are not responsible for lost or stolen items once declared 'Delivered' by the delivery service.


Digital products:

 

Please be aware that by buying a digital product (a printable image, a colouring page, an ebook or pdf) you will not receive a physical product. When you purchase a digital product, you'll be sent a download link. Once you click the link, you have 24 hours to download the product before the link expires.

All of our printables are STRICTLY FOR PERSONAL USE ONLY.
For this use, you can print the high resolution pages as many times as you like. You can save the printables in your computer for your own personal use. 

 

FILE USAGE

Editing, altering and copying of our designs is not permitted. Only use them by printing them in their original form. Do not change or redraw our designs. Do not make derivative works or use any parts of our designs.

 

HOW TO SHARE

Do not link to our printables directly from your website.
Do not host our pdf printables on your site.
Please always link to the original webpage of aiellopini.com if you wish to share it with readers of your blog or website or with your friends via email or social media.

 

COPYRIGHT

All artwork remains the copyright of Federica Aiello Pini. This includes the original concepts unique to our designs, paper structures we have designed, graphic features, illustrations and any other design elements and ideas published under our copyright.
All text, images and photographs are copyright of Federica Aiello Pini.

All copyright is protected by law.

Strictly No Commercial Use.

Any commercial use of our printables, designs and printed results without permission is strictly prohibited. Examples of commercial use include the following but are not limited to:

use as part of commercial events, professionally organised events, paid or unpaid part of paid professional work, use in displays in commercial venues such as stores, use for commercial editorial and advertising, use as free promotional items to help commercial activities, use of any part of our designs in commercial products.

We provide licenses and permission for certain commercial usage if suitable. Please contact info@aiellopini.com with the details if you’re interested.

Copyright (c) 2016 Federica Aiello Pini. All Rights Reserved.

 

NON-PROFIT USE

We allow charities and non-profit organisations such as public libraries to use our materials. However please contact us first to obtain permission.


Participation in Promotions:

From time to time, this site may include advertisements offered by third parties. You may enter into correspondence with or participate in promotions of the advertisers showing their products on this site. Any such correspondence or promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such correspondence or promotions, are solely between you and the advertiser. We assume no liability, obligation or responsibility for any part of any such correspondence or promotion.

 

Affiliate Disclosure:

From time to time we promote certain products and services via affiliate links, which means we earn a commission for any customers we refer and in turn you help to support my artistic activity when you purchase something through one of our links. Having said that, I take your trust very seriously so I only promote those products or services that I have investigated and truly feel deliver value to you.


Thank you for visiting our site and we hope you enjoy our contents!

Please respect the copyright and terms of use.


PRIVACY POLICY

 

By using this site, you signify your assent to this Privacy Policy. If you do not agree, do not use this site.

We collect information from you when you place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

Any of the information we collect from you may be used in any of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)

To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions;

To administer a contest, promotion, survey or other site feature;

To send periodic emails;

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the expressed purpose of delivering the purchased product or service requested.

 

Protecting Your Information:

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit.

Our payment gateway and processor offers the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into the payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

 

EXCEPTIONS TO PRIVACY POLICY

While we are committed to keeping your information secure and private, we have the following exceptions to our Privacy Policy: We will release specific information about you or your account to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if there is an attempted breach of the security of the sites, or a physical or property threat to you or others. We may also transfer user information, including personally identifiable information, in connection with a business merger, consolidation, the sale of related assets or business division or other fundamental business change. Further, the information you enter when making a purchase will be shared with payment processors, financial gateways, and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose or carrying out the transactions. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Please note that if you give out personal information online through a discussion board or posting site, that information can be collected and used by third parties. Although we strive to protect our users' privacy, we cannot guarantee the security of information you post in these forums. You disclose such information at your own risk.

 

COOKIES

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information

We may use cookies to help us understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You have the choice to accept or decline cookies. Most web browsers automatically accept the use of cookies but you may modify your browser settings to decline the use of cookies. However, declining the use of cookies may prevent users from logging in correctly, when applicable, and may decrease the functionality of the site on the user’s computer.

 

ONLINE PRIVACY POLICY ONLY

This online Privacy Policy applies only to information collected through our website and not to information collected offline.

If there are any questions regarding this Privacy Policy, you may contact us at info@aiellopini.com

This Privacy Policy was last modified November 30, 2016


Site credits

Photo courtesy of Stefania Donelli, Max Laurenzi, Photoalr, Stefano Todeschi, Matteo Zani.